Domain Names
Domain Names
Privacy Policy
This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your personal information. By using our website or services, you consent to the practices described here.
Overview
- We process personal data to deliver and improve our services, fulfill contracts, and comply with legal obligations.
- We follow principles of lawfulness, fairness, transparency, purpose limitation, data minimization, and security.
- This policy applies to visitors, customers, and users of all products and services we provide.
Data We Collect
- Account & Billing: Name, email, phone, address, company, VAT/TAX ID, payment details (handled by PCI-compliant providers).
- Service Usage: IP address, device/browser data, login timestamps, control-panel actions, and configuration data.
- Support: Tickets, chat transcripts, call notes, attachments you upload.
- Logs: Access logs, error logs, and system metrics generated by servers and security tools.
- Marketing (optional): Preferences, click/open data, referral sources (with consent where required).
How We Use Data
- Provisioning services (domains, hosting, servers) and managing your account and invoices.
- Providing support, diagnosing issues, and improving performance and reliability.
- Detecting, preventing, and responding to security incidents, fraud, and abuse.
- Communicating important service notices, updates, and policy changes.
- With consent, sending promotions or product recommendations (you can opt out anytime).
Data Sharing
- Vendors: We share data with processors (e.g., registrars, payment gateways, email providers) under data-processing agreements.
- Legal: We disclose information when required by law, court order, or to protect rights and safety.
- Mergers: In a reorganization or acquisition, data may be transferred subject to this policy’s safeguards.
- We do not sell personal data.
Security
- We use administrative, technical, and physical safeguards, including encryption in transit, access controls, and continuous monitoring.
- While we work to protect your data, no method of transmission or storage is 100% secure.
International Transfers
- Your data may be processed in data centers or by vendors located in other countries.
- When transferring data internationally, we implement appropriate safeguards (e.g., SCCs, equivalent mechanisms).
Data Retention
- We keep personal data only as long as necessary for the purposes described or as required by law.
- Backups, logs, and billing records may be retained for a limited period after account closure.
Your Rights
- Access, correction, deletion, restriction, objection, and portability, subject to applicable laws (e.g., GDPR/CCPA).
- Withdraw consent for marketing or certain processing at any time.
- To exercise rights, contact us using the details below. We will verify your request as required by law.
Children’s Privacy
- Our services are not directed to children under the age required by local law. We do not knowingly collect data from children.
- If you believe a child has provided personal data, please contact us so we can take appropriate action.
Policy Updates
- We may update this Privacy Policy to reflect changes in law or our practices.
- We will post the updated version with a revised “Last Updated” date and, where appropriate, notify you.
Contact
- If you have questions or requests regarding privacy, contact us at privacy@hostk.com.
- Data Protection requests will be handled in accordance with applicable regulations.